FAQ Details For Wallet Questions
Our FAQ gives you a direct place to check common account and wallet questions before you move between the cashier and lobby. Start with your phone number, complete the verification prompt, then compare the wallet status shown for DANA, OVO, GoPay or QRIS. We also explain why a virtual account or bank transfer can need a reference check before its status changes.
If you are in Surabaya and using mobile access, open the same account path from login through to the lobby rather than creating another profile. Access depends on local law.
- DANA
- OVO
- GoPay
- QRIS